@article{Mazhazhikhov2014factor, author={Mazhazhikhov, A.A. and Mitrofanov, S.V. and Kovaleva, E.N.}, title={FACTOR APPROACH TO THE FORMATION OF ESTIMATES QUALITY OF TRANSPORT SERVICES TO WATER TRANSPORT}, journal={Scientific and analytical journal «Vestnik Saint-Petersburg university of State fire service of EMERCOM of Russia»}, publisher={Saint-Petersburg University of State Fire Service of Emercom of Russia}, year={2014}, pages={73-78}, volume={2014}, issue={1}, }