TY JOUR TI FACTOR APPROACH TO THE FORMATION OF ESTIMATES QUALITY OF TRANSPORT SERVICES TO WATER TRANSPORT KW quality KW transport service KW factor KW indicator KW water transport JO Scientific and analytical journal «Vestnik Saint-Petersburg university of State fire service of EMERCOM of Russia» AU Mazhazhikhov, A.A. AU Mitrofanov, S.V. AU Kovaleva, E.N. PY 2014 IS 2014 PB Saint-Petersburg University of State Fire Service of Emercom of Russia