@article{Malyshev2014modelling,
author={Malyshev, D.A. and Tarantsev, A.A.},
title={MODELLING OF WORK OF CONTROL OFFICE AS SYSTEMS OF MASS SERVICE WITH «IMPATIENT» DEMANDS},
journal={Scientific and analytical journal «Vestnik Saint-Petersburg university of State fire service of EMERCOM of Russia»},
publisher={Saint-Petersburg University of State Fire Service of Emercom of Russia},
year={2014},
pages={73-77},
volume={2014},
issue={4},
}