%0 Journal Article
%T MODELLING OF WORK OF CONTROL OFFICE AS SYSTEMS OF MASS SERVICE WITH «IMPATIENT» DEMANDS
%A Malyshev, D.A.
%A Tarantsev, A.A.
%K control office, system of mass service, «impatient» demands
%J Scientific and analytical journal «Vestnik Saint-Petersburg university of State fire service of EMERCOM of Russia»
%D 2014
%N 2014
%P 4
%I Saint-Petersburg University of State Fire Service of Emercom of Russia