TY  JOUR
TI  MODELLING OF WORK OF CONTROL OFFICE AS SYSTEMS OF MASS SERVICE WITH «IMPATIENT» DEMANDS
KW  control office
KW  system of mass service
KW  «impatient» demands
JO  Scientific and analytical journal «Vestnik Saint-Petersburg university of State fire service of EMERCOM of Russia»
AU  Malyshev, D.A.
AU  Tarantsev, A.A.
PY  2014
IS  2014
PB  Saint-Petersburg University of State Fire Service of Emercom of Russia