@article{Ivanov2015concept,
author={Ivanov, A.Y. and Klavdeev, A.G. and Petrosyan, S.A.},
title={CONCEPT OF EVALUATING THE EFFECTIVENESS FUNCTIONING CONTROL CENTER IN CRISIS SITUATIONS AS COMPLEX ORGANIZATIONAL AND TECHNICAL SYSTEM},
journal={Scientific and analytical journal «Vestnik Saint-Petersburg university of State fire service of EMERCOM of Russia»},
publisher={Saint-Petersburg University of State Fire Service of Emercom of Russia},
year={2015},
pages={69-75},
volume={2015},
issue={1},
}