TY JOUR TI CONCEPT OF EVALUATING THE EFFECTIVENESS FUNCTIONING CONTROL CENTER IN CRISIS SITUATIONS AS COMPLEX ORGANIZATIONAL AND TECHNICAL SYSTEM KW ontrol center in crisis situations KW automated system KW efficiency KW ergatic system JO Scientific and analytical journal «Vestnik Saint-Petersburg university of State fire service of EMERCOM of Russia» AU Ivanov, A.Y. AU Klavdeev, A.G. AU Petrosyan, S.A. PY 2015 IS 2015 PB Saint-Petersburg University of State Fire Service of Emercom of Russia