00589naa#a2200181#i#4500001001500000005001700015011001400032100004100046101000800087102000700095200011100102210009900213215001000312608002700322700001800349700001900367856002100386EN\\bibl\6812520241124070241.7##a2218-130X##a20141225b2014####ek#y0engy0150####ca0#aRUS##aRU1#aMODELLING OF WORK OF CONTROL OFFICE AS SYSTEMS OF MASS SERVICE WITH «IMPATIENT» DEMANDSeJournal article1#aSaint-PetersburgcSaint-Petersburg University of State Fire Service of Emercom of Russiad2014##a4 с.##aJournal article2local#1aMalyshevgD A#1aTarantsevgA A4#ajournals.igps.ru