00589naa#a2200181#i#450# EN\\bibl\68125 20241124063957.7 2218-130X 20141225b2014####ek#y0engy0150####ca RUS RU MODELLING OF WORK OF CONTROL OFFICE AS SYSTEMS OF MASS SERVICE WITH «IMPATIENT» DEMANDS Journal article Saint-Petersburg Saint-Petersburg University of State Fire Service of Emercom of Russia 2014 4 с. Journal article local Malyshev D A Tarantsev A A journals.igps.ru