00607naa#a2200181#i#450# EN\\bibl\68125 20250410022416.4 2218-130X 20141225b2014####ek#y0engy0150####ca RUS RU MODELLING OF WORK OF CONTROL OFFICE AS SYSTEMS OF MASS SERVICE WITH «IMPATIENT» DEMANDS Journal article Saint-Petersburg Saint-Petersburg University of State Fire Service of Emercom of Russia 2014 4 с. Journal article local Malyshev D A Tarantsev Alexander Alekseevich journals.igps.ru