Transport systems of the N.S. Solomenko institute of transport problems of the Russian academy of sciences (Laboratory of safety problems of transport systems, head of the laboratory)
Russian Federation
Approach by definition of a rational number of staff of various organizations for service of demands (medical institutions, the call-centers, services on service of the population, etc.) in the operational mode is considered. Approach is based on transparent criteria (a minimum of refusals and a maximum of profit), uses statistical data on receipt of demands, can be used by a wide range of experts and is illustrated on an example.
service of demands, refusal in service, profit
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