PROBLEM OF OPTIMIZATION OF PERSONNEL STRUCTURE ORGANIZATIONS FOR SERVICE OF DEMANDS

Naselsky S P; Tarantsev A A; Nod’ A P

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PROBLEM OF OPTIMIZATION OF PERSONNEL STRUCTURE ORGANIZATIONS FOR SERVICE OF DEMANDS

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PROBLEM OF OPTIMIZATION OF PERSONNEL STRUCTURE ORGANIZATIONS FOR SERVICE OF DEMANDS

Journal: SCIENTIFIC AND ANALYTICAL JOURNAL «VESTNIK SAINT-PETERSBURG UNIVERSITY OF STATE FIRE SERVICE OF EMERCOM OF RUSSIA» Volume 2015 № 3 , 2015

Rubrics: RISKS REDUCTION AND ELIMINATION OF CONSEQUENCES OF EMERGENCIES. SAFETY ENSURING AT EMERGENCY SITUATIONS

Naselsky S P ¹

Tarantsev A A ²

Nod’ A P ³

Author and publication information

Authors:

1. Moscow state humanities university of M.A. Sholokhov

2. Saint-Petersburg university of State fire service of EMERCOM of Russia

3. Saint-Petersburg university of State fire service of EMERCOM of Russia

Type:

Article

Pages:

from 10 to 14

Status:

Published

Received:

12.09.2015

Accepted:

20.09.2015

Published:

25.09.2015

Language:

Russian

Keywords:

service of demands, refusal in service, profit

Abstract and keywords

Abstract (English):
Approach by definition of a rational number of staff of various organizations for service of demands (medical institutions, the call-centers, services on service of the population, etc.) in the operational mode is considered. Approach is based on transparent criteria (a minimum of refusals and a maximum of profit), uses statistical data on receipt of demands, can be used by a wide range of experts and is illustrated on an example.

Keywords:
service of demands, refusal in service, profit

References

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3. Tarancev A.A. Inzhenernye metody teorii massovogo obsluzhivaniya. 2-e izd., pererab. i dop. SPb.: Nauka, 2007.

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