MODELLING OF WORK OF CONTROL OFFICE AS SYSTEMS OF MASS SERVICE WITH «IMPATIENT» DEMANDS

Malyshev D A; Tarantsev A A

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Home / Journals / Scientific and analytical journal «Vestnik Saint-Petersburg university of State fire service of EMERCOM of Russia» / Volume 2014 Issue 4 / MODELLING OF WORK OF CONTROL OFFICE AS SYSTEMS OF MASS SERVICE WITH «IMPATIENT» DEMANDS

MODELLING OF WORK OF CONTROL OFFICE AS SYSTEMS OF MASS SERVICE WITH «IMPATIENT» DEMANDS

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MODELLING OF WORK OF CONTROL OFFICE AS SYSTEMS OF MASS SERVICE WITH «IMPATIENT» DEMANDS

Journal: SCIENTIFIC AND ANALYTICAL JOURNAL «VESTNIK SAINT-PETERSBURG UNIVERSITY OF STATE FIRE SERVICE OF EMERCOM OF RUSSIA» Volume 2014 № 4 , 2014

Rubrics: MATHEMATIC MODELING, COMPUTER TECHNOLOGIES IN THE THEORY OF COMPLEX PROCESSES MANAGEMENT

Malyshev D A ¹

Tarantsev A A ²

Author and publication information

Authors:

1. Saint-Petersburg university of State fire service of EMERCOM of Russia

2. Saint-Petersburg university of State fire service of EMERCOM of Russia

Type:

Article

Pages:

from 73 to 77

Status:

Published

Received:

12.12.2014

Accepted:

20.12.2014

Published:

25.12.2014

Language:

Russian

Keywords:

control office, system of mass service, «impatient» demands

Abstract and keywords

Abstract (English):
The mathematical model of the control office representing multichannel system of mass service with turn which the demands which haven't waited for service in a random way can leave is given. Expressions for the description of probabilities of conditions of such system and for an assessment of the main indicators of its functioning are presented.

Keywords:
control office, system of mass service, «impatient» demands

References

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